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BK Technologies® CAREERS

Field Service Technician

Field Service Technician

Department: Customer Service

Reports To: Customer Service Manager

Salary Grade: G8

FLSA Status: Hourly/Non-Exempt

Position Summary:

The Field Service Technician acts as the representative for BK Technologies’ Field Service Activities offsite. The Field Service Technician must be able to work independently, with quality, in direct contact with the customer. The Field Service Technician must be able to accurately analyze and test BK Technologies communications products, i.e. Base Station Radio Installation, Repeater installations, or other BK Technologies equipment as required on-site. The Field Service Technicians must be able to generate reports detailing activities and results of the field testing. The Field Service Technician must be able to communicate clearly and professionally with the customer; coordinate with BK Technologies facility of current status and changes; and submit status reports throughout the time spent in the field.

While working within the BK Technologies facility, Field Service Technicians must be prepared to assist with the testing of product on the line, interfacing with the customer over the phone, to include opening trouble tickets and assisting with solutions over the phone. Quality testing of BK Technologies products that have been repaired. Assisting customer service workers such as technicians, testers and repair.

Duties and Responsibilities:

  • Travel to customer locations, occasionally on short notice, to troubleshoot and repair communication systems. Travel conducted in accordance with BK Technologies travel policies. Travel duration may include weekend and holiday work.
  • Resolve customer complaints or answer customer’s questions, either through direct action or coordinating with BK Technologies Management regarding the issues and possible solutions.
  • Inspect materials, products or equipment to detect defects or malfunctions.
  • Be proficient with Spectrum Analyzers, RF System Analyzers, and other electronics test equipment.
  • Test, Install and Inspect radio equipment (mobile radios, repeaters, base stations) in a field location either independently or as a part of an installation team.
  • Support the Customer Service repair efforts as required when not on travel.
  • Perform all duties as assigned by Supervisor.

Knowledge & Skills:

  • Strong Excel, Access, MS Word, Power Point, Epicor.
  • Exceptional verbal and written English communication skills.
  • Knowledge of test equipment and tools such as spectrum analyzers, RF analyzers, circuit boards, processors, chips, electronic equipment.
  • Good analytical skills.
  • Very detail-oriented, accurate and organized.
  • Ability to work under pressure and meet deadlines.
  • Able to work independently and as part of a team.
  • Able to lead a team in the field providing quality customer service.
  • Confidentiality and Time Management.

Qualifications:

    • Experience Required: 3 years’ experience in technical field support electronic manufacturing environment or related field.

Working Conditions & Physical Demands:

    • Extensive Travel Required. Some travel over weekends and holidays.
    • Work typically takes place in a normal office environment requiring: sitting, walking, lifting, kneeling, crouching, reaching, handling, talking, hearing, and seeing.
    • Must be able to lift up to 50 lbs.
    • Operate a PC and other office equipment.
    • Travel between floors and office buildings may be required.
    • Environmental conditions: noise, vibration, oils, solvents, chemicals.

Apply For This Job

By applying for this position you acknowledge that you possess all of the aforementioned experience and qualifications. If you do not possess the aforementioned qualifications and experience your resume will not be considered.

BK Technologies Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status.
The Equal Opportunity Clause of 41 CFR 60-1.4 and the affirmative action clauses of 41 CFR 60-741.4 are hereby incorporated by reference as though fully set out herein. This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a).
  • Personal

  • If not, what hours can you work?
  • Education

  • High School

  • College

  • Other Degree

  • Military

  • Complete this section if you served in the U.S. Armed forces.
  • Period of Active Duty (Month and Year)
  • Employment

  • Please give accurate complete full time or part time employment record. If you need more room please attach a separate sheet of paper or attach most current resume.
  • 1

  • Employed (state the month and year)
  • Weekly/ Annual Pay *(voluntary information)
  • 2

  • Employed (state the month and year)
  • Weekly/ Annual Pay *(voluntary information)
  • 3

  • Employed (state the month and year)
  • Weekly/ Annual Pay *(voluntary information)
  • Pay Transparency Policy Statement

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
  • Upload Resume

  • Drop files here or
    Accepted file types: doc, docx, pdf.
  • APPLICANT ACKNOWLEDGEMENT

  • The undersigned applicant for employment acknowledges that BK Technologies has made no promises of long-term or permanent employment to the applicant, that the employment application is not a contract of employment, and that if hired the applicant will be an at-will employee and may voluntarily leave employment upon proper notice and may be terminated by the employer at any time for any reason. The undersigned further acknowledges that no oral or written statements to the contrary have been made or relied upon by the undersigned and that, if hired; the undersigned agrees to abide by and conform to the rules, policies and procedures of BK Technologies Inc.
  • Applicant Signature Required

  • The information provided by this Application for Employment is true, correct and complete. If employed, any misstatement or omission of fact on this application may result in my dismissal.

    I understand that acceptance of an offer of employment does not create a contractual obligation upon the employer to continue to employ me in the future.
  • VOLUNTARY AND ANONYMOUS EEO / AAP SELF IDENTIFICATION QUESTIONAIRE

  • BK Technologies, Inc. is an Equal Opportunity Employer. As required by law, we must record certain information to be made a part of our Affirmative Action Program.

    Applicants for employment are also invited to participate in the Affirmative Action Program by reporting their status as disabled, disabled veteran, veteran of the Vietnam era or other minority. In extending this invitation you are also advised that: (a) workers (applicants) are under no obligation to respond, but may do so in the future if they choose; (b) responses will remain confidential within the Human Resources Department; and (c) responses will be used only for the necessary information to include in our Affirmative Action Program. We are a company that values diversity. We actively encourage women and minorities to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.

    Please complete the information requested below. Thank you for your cooperation.
  • Prospective employees will receive consideration without discrimination because of race, creed, color, sex, age, national origin, marital status, disability, veteran status or any other status protected by federal, state or local law.

Download Application Form

Please forward your application to the email address provided in the section below.

Process Engineer

Process Engineer

Department: Production

Reports To: Director of Manufacturing Operations

Salary Grade: G26

FLSA Status: Exempt

Position Summary:

The Process Engineer develops and implements process strategies for the manufacture of RF communication equipment (Printed Circuit Boards, Wire Harnesses, and Electro-Mechanical assemblies).

Duties and Responsibilities:

  • Designs and procures tooling, fixtures, equipment, and manufacturing processes for new and existing products.
  • Ensures Manufacturing processes are cost efficient and achieve quality requirements.
  • Applies Lean Manufacturing principles to create new and improve existing Manufacturing processes (DMAIC, PDCA, FMEA, & SPC).
  • Deploys best practice principles for process control and product yield.
  • Develops detailed Assembly/Test Work Instructions, trains assemblers, and performs certification testing.
  • Reviews performance outcomes, investigates problems, and ensures revisions to documented procedures.
  • Performs detailed Root Cause analysis; develops and implements resulting corrective action plans.
  • Establishes performance measures and metrics, analyzes these metrics to identify and implement performance-based improvements.
  • Supports troubleshooting of Electronic and Electro-Mechanical systems.
  • Confirms quality of new parts and materials for Manufacturing.
  • Support customers and New Product Development to ensure compatibility of processing techniques.
  • Supports Product performance testing and trending analysis.
  • Works cross departmentally to ensure the resolution of problems and action items as needed.
  • Creates an organized and efficient work environment through implementation of Lean Manufacturing and 5-S activities.
  • Other duties as assigned by supervisor.

Knowledge & Skills:

  • Experience working in Electronics or Electro-mechanical fabrication, assembly, and /or test environment. Prior experience with RF communication equipment is a plus.
  • Working knowledge of IPC-A-600, IPC-A-610, J-STD-001.
  • Exceptional verbal and written English communication skills.
  • Basic Microsoft office applications, CAD software, MRP/ERP, and scheduling software.
  • Good analytical skills, possess critical thinking, decision making and problem-solving skills, Such as Lean manufacturing principles (5S, 5-why, Kaizen, Just-in-time, problem solving, root cause analysis, etc.).
  • Usage of basic Electronics tools (digital meters, oscilloscopes, etc.).
  • Detail-oriented, accurate and organized; ability to work under pressure and meet deadlines.
  • Experience working in an ISO9001 regulated environment.
  • Must be able to perform accurate, repetitive, and steady work with minimal errors.
  • Confidentiality and time management.
  • Able to work independently and as part of a team.
  • Able to work overtime as required to support Manufacturing Operations.
  • Experience in creating/updating LabView test applications is a plus.

Qualifications:

    • Education: Bachelor’s degree in Electrical Engineering, Electronics Engineering, or Industrial Engineering.
    • Experience: 4+ years’ experience in Electro-mechanical manufacturing environment.
    • Lean/Six-Sigma Green belt (or higher) certification is preferred.

Working Conditions & Physical Demands:

    • Work typically takes place in a normal office/Lab environment requiring: sitting, walking, lifting (up to 50 lbs.), kneeling, crouching, reaching, handling, talking, hearing, and seeing
    • Operate a PC and other office equipment
    • Travel between floors and office buildings may be required
    • Environmental conditions: noise, vibration, oils, solvents, chemicals

Apply For This Job

By applying for this position you acknowledge that you possess all of the aforementioned experience and qualifications. If you do not possess the aforementioned qualifications and experience your resume will not be considered.

BK Technologies Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status.
The Equal Opportunity Clause of 41 CFR 60-1.4 and the affirmative action clauses of 41 CFR 60-741.4 are hereby incorporated by reference as though fully set out herein. This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a).
  • Personal

  • If not, what hours can you work?
  • Education

  • High School

  • College

  • Other Degree

  • Military

  • Complete this section if you served in the U.S. Armed forces.
  • Period of Active Duty (Month and Year)
  • Employment

  • Please give accurate complete full time or part time employment record. If you need more room please attach a separate sheet of paper or attach most current resume.
  • 1

  • Employed (state the month and year)
  • Weekly/ Annual Pay *(voluntary information)
  • 2

  • Employed (state the month and year)
  • Weekly/ Annual Pay *(voluntary information)
  • 3

  • Employed (state the month and year)
  • Weekly/ Annual Pay *(voluntary information)
  • Pay Transparency Policy Statement

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
  • Upload Resume

  • Drop files here or
    Accepted file types: doc, docx, pdf.
  • APPLICANT ACKNOWLEDGEMENT

  • The undersigned applicant for employment acknowledges that BK Technologies has made no promises of long-term or permanent employment to the applicant, that the employment application is not a contract of employment, and that if hired the applicant will be an at-will employee and may voluntarily leave employment upon proper notice and may be terminated by the employer at any time for any reason. The undersigned further acknowledges that no oral or written statements to the contrary have been made or relied upon by the undersigned and that, if hired; the undersigned agrees to abide by and conform to the rules, policies and procedures of BK Technologies Inc.
  • Applicant Signature Required

  • The information provided by this Application for Employment is true, correct and complete. If employed, any misstatement or omission of fact on this application may result in my dismissal.

    I understand that acceptance of an offer of employment does not create a contractual obligation upon the employer to continue to employ me in the future.
  • VOLUNTARY AND ANONYMOUS EEO / AAP SELF IDENTIFICATION QUESTIONAIRE

  • BK Technologies, Inc. is an Equal Opportunity Employer. As required by law, we must record certain information to be made a part of our Affirmative Action Program.

    Applicants for employment are also invited to participate in the Affirmative Action Program by reporting their status as disabled, disabled veteran, veteran of the Vietnam era or other minority. In extending this invitation you are also advised that: (a) workers (applicants) are under no obligation to respond, but may do so in the future if they choose; (b) responses will remain confidential within the Human Resources Department; and (c) responses will be used only for the necessary information to include in our Affirmative Action Program. We are a company that values diversity. We actively encourage women and minorities to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.

    Please complete the information requested below. Thank you for your cooperation.
  • Prospective employees will receive consideration without discrimination because of race, creed, color, sex, age, national origin, marital status, disability, veteran status or any other status protected by federal, state or local law.

Download Application Form

Please forward your application to the email address provided in the section below.

About Brooklyn

APPLICATION FOR EMPLOYMENT

Direct all resumes to: Human Resources

Email: hr@bktechnologies.com

Fax: 321-953-7924

Mail: BK Technologies®, 7100 Technology Dr. W. Melbourne, FL 32904

BK Technologies® is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status.

The Equal Opportunity Clause of 41 CFR 60-1.4 and the affirmative action clauses of 41 CFR 60-741.4 are hereby incorporated by reference as though fully set out herein.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a).

Prospective employees will receive consideration without discrimination because of race, creed, color, sex, age, national origin, marital status, disability, veteran status or any other status protected by federal, state, or local law.

 

BK Technologies® uses E-Verify® in its hiring practices. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.