Program Manager

DEPARTMENT: Sales & marketing
FLSA: Exempt

PRIMARY OBJECTIVE:

To provide program management support for the sales and marketing team.  Provide all aspects of life-cycle support for key accounts to include: Initial shipment schedules, installation schedules, radio programming activities, training, field/acceptance testing and other tasks related to initial deployment for significant customers.  Provide program management for after sales activities designed to maintain customer satisfaction to include: issues tracking, problem resolution, and program upgrades.

ESSENTIAL JOB FUNCTIONS:

• Develop comprehensive deployment program for significant customers
• Facilitate schedules across sales, manufacturing, engineering, quality and other departments as required in support of deployment activities
• Identify and mitigate schedule risks as required to insure  schedule compliance
• Develop and maintain programs for tracking and resolution of customer field issues
• Develop and maintain programs for customer upgrades as required
• Provide continuous improvement
• Represent the sales team’s interest in the daily Production Meeting through on-site participation unless out of the office at a customer location.
• Travel as required (>50%)
• Additional duties as assigned or required.
• Exhibits desirable and appropriate professional behavior including leadership, sense of urgency, independent judgment, teamwork, ability to get along with others, creative thinking and personal integrity to provide for a cohesive, productive unit dedicated to the achievement of corporate goals.

KNOWLEDGE AND EDUCATION:

• Bachelor’s Degree (or equivalent) and three years applicable project management experience
• Associates Degree in a technology related field (or equivalent) and five years applicable project management experience.
• 35 hours of project management education
• Project Management Professional (PMP)® credential
• Detailed knowledge of two-way radio systems desirable but not required
• Knowledge of Microsoft Office

EXPERIENCE AND TRAINING:

• Minimum of three years applicable project management experience
• Ability to utilize project management and scheduling software (e.g. Microsoft Project)

SKILLS AND ABILITIES:

• Demonstrated ability to communicate both written and verbally.
• Excellent organizational skills.
• Proven ability to interact effectively with customer.
• Ability to demonstrate sense of urgency and instill in others.
• Ability and desire to understand two-way radio systems concepts.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.